The Power of Culture: Driving Business Forward

In today’s highly competitive business landscape, organizations are constantly seeking ways to gain an edge over rivals. While strategies and technologies play a vital role, one often overlooked aspect can be a true game changer: organizational culture.

The Power of Culture - Kevin GuestCulture, often considered the DNA of a company, shapes its identity, values, and behaviors. It’s the guiding force that empowers employees and drives business excellence.

Over my years as CEO at USANA Health Sciences, I have witnessed firsthand how human capital can become an organizationā€™s most valuable asset. In fact, a strong and vibrant culture can drive success, outperform competitors, and propel businesses to new heights.

Here are insights on how a strong culture can foster employee engagement, innovation, and loyalty.

Use Culture to Attract Top Talent

Culture lies at the heart of every successful organization. Itā€™s the energy and vision that shapes the mindset, values, and behaviors of employees. A robust culture acts as a magnet, attracting top talent and motivating them to go the extra mile.

Moreover, it creates a sense of belonging, fostering collaboration and teamwork. When employees feel connected to a shared purpose, they become more passionate about their work and bring positive results at every level.

Unleash the Power of Culture

By building and protecting an environment that encourages open communication and transparency, Iā€™ve seen a culture of trust grow, where ideas flourish and innovation thrives. But it has to be genuinely practiced by leaders so employees know this is for real. Bringing to life that kind of environment has allowed us to stay ahead of the curve, consistently delivering exceptional results.

Create a Thriving Organizational Culture

To build a robust organizational culture, certain key components demand attention. First, the leaders should clearly define and articulate company values. That becomes the compass that guides decision-making and behavior. Also, without hesitation, leaders must champion diversity and inclusion practices so fresh perspectives surface naturally in discussions for solutions.

Investing in employee development and recognition programs is key so employees feel valued and are motivated to contribute their best. Offering attractive perks and benefits helps create a positive work environment that enhances employee well-being. Championing flexible work arrangements and in-office team-building activities makes work productive and enjoyable.

Let’s face it: coming together in person and working as a team creates a dynamic energy and synergy that cannot be replicated remotely. All of that boosts morale and fosters loyalty, which is the secret sauce behind success.

Without a doubt, a thriving organizational culture has the power to revolutionize the work environment and drive top-level performance. When employees feel empowered and supported, they are more likely to speak up, take risks, think creatively, and innovate.

Collaboration flourishes and amazing solutions are born. Thatā€™s when work becomes fun. Thatā€™s when customer satisfaction soars. And thatā€™s what leads to higher revenue and market share.

To be sure, culture is no longer just a buzzword; it is a vital ingredient that can make or break an organization. As employees return to the office, businesses can differentiate themselves from their rivals and position themselves as true leaders by creating a strong and vibrant culture.

I hope you embrace the power of culture, invest in your teams, and lead your organization on a remarkable journey of growth, innovation, and success.

I originally shared these thoughts in a LinkedIn article published on Oct. 16, 2023. All the Right Reasons: 12 Timeless Principles for Living a Life in Harmony, which is available on Amazon, uncovers 12 principles for living a life in harmony and drawing on the power of values to help find lifeā€™s success secrets. All proceedsĀ feed hungry children, with each book purchase providing 40 meals.

Reflecting on a Year of Achievements in 2023

Reflecting at the end of each year is an important part of setting ourselves up for success in the year ahead. 2023 proved to be a transformative year for me personally as I moved into the role of USANA Executive Chairman. Jim Brown, USANA’s President, added CEO to his title in July to ensure a seamless transition.

The shift has allowed me to focus on strategic initiatives as USANA continues to thrive and evolve. It also gave me the opportunity to perform several gigs with The Free Radicals. šŸŽø

Thank you for your support and encouragement.

Select Highlights

USANA continues to lead through its core values. Community, Excellence, Health, and Integrity provide a clear lens through which we view our decision-making. This foundation helped USANA earn a variety of impressive accolades throughout the year.

A sampling…

  • Honored with prestigious “Best of State” awards, recognizing USANA’s commitment to excellence in various categories. It marked one of 40 awards and other honors USANA received during the year.
  • In addition, USANA earned recognition for its commitment to fostering diversity and inclusion in the workplace. In March, the Utah Governor’s Office recognized USANA for its support of women in the workplace.
  • CellSentials received a ConsumerLab.com seal of approval, reaffirming its status as a leader in nutritional supplementation. This recognition is a tribute to the cutting-edge science and research that goes into creating quality products.
  • USANA Business magazine recognized USANA as a “Best Company to Work For” for the ninth time. This recognition speaks volumes about the positive culture cultivated at USANA, where employees are not just part of a company but a thriving community.
  • And the Utah Manufacturers Association named USANA a “Top Manufacturer” for the second consecutive year.

To read more about USANA’s accolades, visit the newsroom on USANA.com. One overarching goal we’ve set for ourselves as a company is to reach 1 million customers. And with your support, I’m confident we can soar past that number.

 

Noteworthy Efforts

In 2023, USANA continued its commitment to sustainability with the release of its latest Sustainability Report. This report ā€” People, Planet, Products ā€” outlines our progress and initiatives aimed at contributing to a healthier planet.

The USANA Foundation remained a focus, as The Garden Towers Project helped so many families around the world.

Also this year, USANA introduced its affiliate program, as well as some new products, each designed to meet the diverse needs of our customers. These additions exemplify our commitment to innovation and providing cutting-edge solutions for optimal health.

In terms of new partnerships, USANA joined forces with the USA Bobsled/Skeleton team and the South Sydney Rabbitohs rugby team.

Expanding our reach globally, USANA recently officially opened for business in India. The expansion represents an exciting opportunity to fulfill our mission of creating The Healthiest Family on Earth.

Early in 2023, USANA partnered with Good Deed Revolution and its Promise2Live campaign. I believe we’re in the midst of a global mental health crisis. As an international company focused on health and wellness, USANA has made the promise to stop the stigma around suicide, start conversations, and save lives.

Reflecting on the Past and Looking Ahead

Once we’ve finished reflecting on the past, let’s center our attention on the year ahead. I’m excited about the possibilities in 2024. Our journey has been one of growth, recognition, and positive impact.

In a previous message, I suggested we focus on maintaining a positive mindset. I echo that sentiment today. Letā€™s try to push out the bad and direct all our energy to that which is good. If we open our minds to see whatā€™s possible, rather than dwell on obstacles, we can expand our belief and confidence in who we are and what we can be.

Thank you, as always, for your dedication and passion. I wish you a joyous holiday season and a healthy, happy, and prosperous new year. Together, let’s make 2024 a year of continued success, growth, and shared achievements.

In the spirit of staying connected, I encourage you to subscribe to my monthly e-newsletter for regular updates and insights.Ā 

Celebrate the Spirit of Giving

I love this time of year.Ā For me, as I’m sure it is for many of you,Ā it’s a season of giving. December, in fact, is designated to beĀ “National Giving Month”Ā in the United States.

It’s about more than just material gifts, of course. This time of year we shouldĀ give ofĀ our time, our service, and our compassion. AsĀ I wroteĀ at the start of the month, it’s important to give of ourselves to others.

But it’s also important to giveĀ to ourselves.

We need to stay balanced personally. To do that, we should dedicate time for self-care, peace, and solitude.Ā By nurturing ourselves, we cultivate the energy needed to help others.

National Giving Month | Kevin Guest

3 Ways to Celebrate the Spirit of Giving

  1. Serve Others: Volunteer time and skills to those in need. Whether it’s helping a neighbor or volunteering at a charity, I find tremendous value in getting outside of myself and making a difference in someone else’s life.
  2. Anonymous Do Kind Acts:Ā Do something kind for someone who can do nothing for you in return. When possible, do it anonymously. It’s an act that truly embodies the spirit of giving and flows out to others.
  3. Give to Yourself: Because it’s important to stay balanced personally, dedicate time for self-care, peace, and solitude. By nurturing ourselves, we cultivate the energy and tolerance needed to help others.

In All the Right Reasons, I relay a story of a college professor who said, “Nothing is more important than relationships. In your careers, your paths will cross with many people. They all matter and deserve your attention and care, even if all you do is smile, say hello and learn their names. Few things are more important to people than being called by their first name.”

Especially during this month of giving, I urge everyone to treat others with kindness and respect. Learn their names, acknowledge them as you pass by, and step outside of your own issues to be genuinely respectful to everyone.

By adopting this mindset, individuals can foster deeper connections, creating a sense of unity and shared purpose that extends beyond the holiday season.

As the Month of Giving unfolds, let’s come together to create a ripple effect of generosity, kindness, and compassion. By serving others, helping anonymously, and actually giving time for ourselves, we pave the way for stronger, more meaningful relationships that endure well beyond the holiday season.

We all have the power to help others, to give back, and to do good in this world. Thatā€™s my wish and hope for you this holiday season. Please take comfort in the spirit of giving to those around you and to yourself.

I shared these thoughts in aĀ news release published on Dec. 4, 2023. I also shared a version with e-newsletter subscribers on Dec. 19. Please consider subscribing.

The Dorothy Principle: A Lesson to Embrace During the Holidays

I’d like to share with you a paradigm-shifting concept. It’s called the Dorothy Principle, a popular story in “All the Right Reasons: 12 Timeless Principles for Living a Life in Harmony.”

All the Right Reasons | Kevin Guest

The “Dorothy Principle” name may seem peculiar, but its implications have been profound in my life.

The essence of the Dorothy Principle lies in treating others with utmost respect and kindness. It’s about understanding that our greatest successes, our most meaningful victories, are nestled in the heart of our relationships.

In myĀ book, I recount an incident from my college days when a college professor posed a seemingly simple question: “What is the name of the woman who cleans this building?” The class was stumped. The woman’s name was Dorothy. The lesson? In life, nothing is more important than relationships. And paying attention to others, even if you only pass them in the hall (if only several times a week like I did), is a secret to success.

This story resonated with me. I remember my first day at college; my professor wrote on the board: “Nothing is more important than relationships.” As a young college student, I felt this was counterintuitive to my ambitions. But time and experience have shown me the wisdom in those words.

I recall studying for hours for my final exam only to be faced with one question: “What had the professor written on the board on the first day of class?” Even after 35 years, I remember the answer and the lesson it taught me.

The Importance of Relationships

Relationships matter. Whether it’s the mail carrier, your co-worker, or the person who cleans the building, everyone deserves your attention, your respect, and your kindness. A simple smile, a warm hello, or just remembering someone’s name can make a world of difference.

As we approach the holiday season, I urge you all to put relationships first. Cherish your family, your friends, and every person who crosses your path. Remember, people matter more than things. Our success is not actually measured by our wealth or achievements, but by the lives we touch and the relationships we foster.

To experience true inner peace, we must understand what holds real meaning in our lives: relationships, making a difference, and living authentically. This is not just a message of hope; it’s a call to action.

It’s up to us to uphold virtues, to fight for integrity, to love truth, to right the wrongs, and heal the wounds. It’s up to us to repair what’s broken. If not us, then who?

So, I ask you today, will you join me in this quest for character? Will you strive for harmony? Will you live your life for all the right reasons?

It’s time we embraced the Dorothy Principle and put relationships first in everything we do. In the grand scheme, nothing is more important than relationships.

I first shared these thoughts in a LinkedIn post published on Nov. 15, 2023.

Emotional Intelligence, Gratitude Go Hand in Hand

In thinking about emotional intelligence, it seems to have become a buzzword in business. For successful enterprises, it’s so much more.

Kevin Guest | Power of Emotional IntelligenceThe notion of understanding and managing our emotions in the workplace isn’t necessarily new, but today more than ever it’s crucial, I believe, in achieving success. In an age when businesses seek innovative strategies for a competitive edge, emotional intelligence is key.

Cultivating emotional intelligence among leaders and employees is a game-changing approach to gain momentum and drive business success. I’ve found this skill to be a linchpin for success across diverse industries and markets globally.

Recent Harvard Business School research provides compelling evidence of the transformative power of EI in business. The study underscores that emotionally intelligent leaders can create a positive work environment, significantly motivating their teams and instilling a sense of belonging among employees.

Another Harvard study concluded that 200 companies with a high level of emotional intelligence saw output increase by 20 percent. The message is clear: Emotional intelligence is not just a buzzword; it’s a key driver of business excellence. By fostering a culture of empathy, understanding, and emotional management, companies can boost productivity remarkably.

Gratitude Plays a Role

And nestled within the important realm of emotional intelligence is gratitude. It’s top-of-mind for us in the United States as we prepare to celebrate Thanksgiving Day. It’s no coincidence that November is also National Gratitude Month.

In this space last year, I shared fiveĀ ideas to show gratitude that might even go above and beyond a simple thank you:

  • Making a phone call
  • Writing a handwritten note
  • Offering an in-person expression of gratitude
  • Stating gratitude of another to them in front of others
  • Saying thank you by taking a friend out to lunch or dinner

I’m always looking for ways to demonstrate gratitude. I approach EI with a grateful heart as I seek to foster skills of perspective and understanding. This reminds me of an allegory I share in my book, All the Right Reasons, about a currant bush that “complains” about being trimmed prematurely, only to realize later that this pruning was necessary for it to reach its full potential. Much like the bush, our growth often comes from challenges.

Read More: The Currant Bush Principle

So, what does this mean for us in the business world? It means that by focusing on EI, we can boost productivity remarkably and create a harmonious work environment. It’s an initiative that holds the promise to transform business leaders and teams to higher levels of success.

As we communicate effectively with a strong sense of empathy, accountability, and flexibility, we’ll find that we handle stress better and act with a greater perspective, which benefits everyone.

Let’s embrace EI ā€” and remember to express gratitude ā€” for a more empathetic, productive, and successful tomorrow. Together, we can redefine the future of business.

Emotional Intelligence

I shared these thoughts in a LinkedIn post and news release published on Nov. 1, 2023. I also shared a version with e-newsletter subscribers on Nov. 21. Please consider subscribing.

Promise2Live: 5 Reminders That You Are Valued

As Executive Chairman at USANA Health Sciences, I’ve come to understand the importance of addressing mental health concerns head-on. Today, I want to talk about a cause close to my heartā€”suicide prevention and Promise2Live.

Recently, I’ve been helping Promise2Live.org raise awareness around suicide prevention and provide resources for those in need. It’s a cause that demands our attention and compassion because it affects countless individuals and communities in ways that are often unseen and unspoken. I’ve seen the critical impact of Promise2Live’s work as they strive to offer a beacon of light in the darkest hours for those who need it most.

Promise2Live is Shaping the Conversation on Suicide Prevention

On Sept. 10, Promise2Live hosted an amazing global event to help everyone from kids to adults who might struggle with suicidal thoughts. Please watch it on YouTube.

As part of September’s Suicide Prevention Month, I shared on my LinkedIn five reminders that I believe can help each one of us remember our worth, our value, and our purpose in life.

1. Self-Love

We must embrace who we are, with all our strengths and flaws. Each one of us is unique, and that uniqueness is actually our superpower. It gives us the ability to contribute to the world in a way no one else can. As we genuinely love ourselves, we’ll see increased self-esteem, healthier relationships, and improved mental and emotional health.

2. Connections

Our relationships with family, friends, and loved ones nourish our soul. They give us strength, comfort, joy, smiles, and laughs. It’s important to stay connected, to reach out, and to let others in. When someone says, “How are you?” they’re showing love, care, and interest. Those conversations from loved ones can provide comfort and support when it’s needed most.

3. Support

Life can be challenging, and sometimes, we all need help. And I’ve found it’s OK to ask for it. It’s OK to receive it. More than ever, thereā€™s strength in vulnerability, and thereā€™s courage in admitting when we need a listening ear or hand to hold. Remember, you are not in this alone. There is always someone to help you and show love to you. Always.

4. Purpose

Each one of us has passions, dreams, and aspirations. In fact, if I spent five minutes with you, I bet I’d find amazing things about your passion and dreams. Pursuing dreams gives our life meaning and direction. It drives us forward and fuels our spirit. Charge forward with your passion.

5. Gratitude

Finally, practicing gratitude is a powerful tool that I use daily. It brings positivity and perspective into our lives. It helps us appreciate the beauty in the world and the goodness in others.

Supporting One Another Year-Round

USANA partners with Promise2Live for a global suicide prevention campaign.Each one of these reminders serves as a lifeline, a reaffirmation of the genuine worth and value that lives in each of us. Again, please remember that you are loved. You are valued. And you have a purpose.

Now, here’s the important part. Suicide prevention is an ongoing commitment to supporting one another. So let’s turn these words into action! I invite each of you to join me in my mission to make a real impact.

Visit Promise2Live.org to make the promise and start a conversation. Together, we can make a difference in the lives of countless individuals who may be struggling with thoughts of despair and loneliness.

Together, we can bring about change, one conversation at a time. I believe in the power of harmony, compassion, and understanding. And I believe in you.

I shared these thoughts in a LinkedIn post published in September 2023 as part of Suicide Prevention Month. If you or someone you know is struggling with thoughts of suicide, call 988 to connect with the 988 Suicide and Crisis Lifeline.

Successful Entrepreneurs Possess These 4 Core Beliefs

As a one-timeĀ business owner myself, and as someone who’s spent 30-plus years interacting with thousands ofĀ entrepreneurs across the globe, I’ve learned what attributes contribute to success.

Hard work, determination, perseveranceā€”they all play a part. Vision, positivity, and sound judgmentā€”they are also keys to success.

But perhaps the one trait I see most in all successful entrepreneursĀ is an unwavering belief system.

For the many entrepreneurs who serve as CEOs of their own USANA businesses, there are four coreĀ beliefs that will put you on track to achieveĀ success.

4 Core Beliefs

  1. Industry: Collectively as direct sellers, it’s your stories that become “the magic sauce” in what makes USANA great. Lean into the business model and connect with as many people as you can, sharing your story to build trust and develop meaningful, long-lasting relationships.
  2. Company: Our vision, our values, the USANA Difference. Learn what the company stands for and what it represents. Build a portfolio of accolades to bolster your own personal story.
  3. Products: Put simply, if you’re not consuming USANA products each day, how can you credibly tell others about the positive difference they’re making? Experience and authenticity drive success.
  4. Yourself: Finally, the most important component in this four-part system, is belief in yourself. Work on catching and quietingĀ the negative self-talk that’s swimming around in your head. Successful entrepreneurs recognize that they’re the onesĀ who lead with conviction and are talented enough to build strong communities around them.

As we discuss belief, I’d like to share a favorite quote, that I’m sure you’ve heard me repeat before: Be firm in your destination, but flexible in your path. Adapting to life’s many curveballs is critical for success. But with a strong belief system in place, your destination remains solid.

Note:Ā A version of this article originally went toĀ e-newsletter subscribers on Oct. 19, 2023. I invite you to subscribe for free.

5 Benefits of Returning to the Office

Over the last several years, working remotely has become the norm, largely out of necessity, for companies around the world. But with the pandemic largely in the rearview mirror, I’m seeing huge workplace productivity benefits as employees transition back to the office.

True collaboration ā€” the kind that sparks creativity, triggers innovation, and thrives in an environment of face-to-face dialogue ā€” is the lifeblood of any successful business. As we welcome our associates back, we see this move is igniting a new wave of energy and productivity.

In the Office: 5 Key Benefits

I’ve identified five key benefits of associates returning to the office as I visit company operations across the globe. Find the full article on Yahoo! Finance.

  1. Enhanced collaboration
  2. Relationship building
  3. Vibrant company culture
  4. Mentorship and learning opportunities
  5. Increased employee engagement

5 Benefits of Returning to the Office Kevin Guest

Our office space is designed to foster spontaneous brainstorming, quick problem-solving discussions, and real-time feedback. Those interactions are critical to driving innovation. That happens more naturally when we’re back in pre-pandemic work settings.

By working together physically, I see stronger relationships forged, which leads to improved teamwork and communication. Our on-site activities, celebrations, and routines are instrumental in creating a sense of belonging and shared values. These do much to reinforce our strong company culture.

Moreover, the office environment provides a fertile ground for mentorship and learning, with less-experienced employees gaining invaluable insights from seasoned colleagues.

That kind of connection is valuable, especially for younger workers who are looking at short- and long-term benefits for their own careers.

šŸ“– Further Reading: I shared more on the topic in this LinkedIn article

As I write in my book, All the Right Reasons, having interacted with thousands of people during my career, I have come to realize that the best, most authentic relationship-building experiences happen when you’re sitting kneecap to kneecap with someone, looking each other in the eye, and sincerely wanting to understand. Facebook, Instagram, email, Skype, and other forms of electronic media are great for communicating and connecting across distances, but face-to-face meetings lead to solid business partnerships and long-term relationships.

These are the meaningful relationships that help grow a business. They foster trust, build bridges, and help us manage conflict from a position of mutual understanding. With all of its incredible benefits, technology can’t replace the power of face-to-face communication.

Best of All: Increased Engagement

Being physically present in the office helps to foster a sense of community and shared purpose. It boosts employee satisfaction and productivity. It’s like a party with good friends that you don’t want to miss out on.

I shared these thoughts in a news release that went out on Oct. 2, 2023. All the Right Reasons: 12 Timeless Principles for Living a Life in Harmony, which is available on Amazon, uncovers 12 principles for living a life in harmony and drawing on the power of values to help find life’s success secrets. All proceeds feed hungry children, with each book purchase providing 40 meals.

Sustainability in Action: People, Planet, Products

Since its founding more than 30 years ago, USANA’s focused its efforts on creatingĀ The Healthiest Family on Earth. It’s an ambitious goal, andĀ it’s one that’s multifaceted.

For us as individuals, physical healthĀ is obviously important. But equally as critical is our mental and emotional well-being.

It’s no coincidence that in 2020 when USANA conceivedĀ its sustainability reportĀ (the most recent of whichĀ became available earlier this year)Ā USANA prioritizedĀ people.

As Paul Jones, USANA’s Chief People Officer, says, “Everything we work to accomplish at USANA starts with our people, which is why we put such a strong emphasis on making USANA the gold standard for workplace excellence.”

Similar to howĀ individual health encompasses many aspects, so too do our sustainability efforts.

USANA Sustainability | People, Planet, Products

USANA’s 2022 sustainability report, released in May of this year, highlights USANA’s Environmental, Social, and Governance (ESG) achievements. A few worth noting:

  • 350+ employees completed USANA’s career mentorship program
  • 100% of employees received current Good Manufacturing Practices training
  • USANA saved the equivalent of 435,266 supplement bottles worth of plastic annually after moving to smaller bottles for 10 products
  • 20% reduction in waste sent to landfills
  • More than 12.9 million meals provided through The USANA Foundation
  • Created supplier code of conduct as part of our responsible sourcing efforts
  • Invested $11.6 million in research and development

This is the third year we’ve compiled a sustainability report. I’m soĀ pleased to see how much our company has improved in our key target areas year over year.Ā Our commitment to sustainability sets us apartĀ and ultimately supports our vision of creating The Healthiest Family on Earth.

Thank you to everyone who’s joined us in our commitment. I invite you toĀ download and readĀ the full report.

Sustainability in Action

On the What’s Up, USANA? blog, the team highlighted a few employees who are walking the walk, as it were, when it comes to being environmentally friendly. Here are a few articles well worth your time:

Sustainability Spotlight Imagery

Note:Ā A version of this article originally went toĀ e-newsletter subscribers on Sept. 20, 2023. I invite you to subscribe for free.

Natural Born Coaches Podcast: Discussing Promise2Live

Natural Born Coaches | Kevin GuestKevin Guest, the Executive Chairman of USANA Health Sciences and author of All the Right Reasons, appeared on the Natural Born Coaches podcast. Episode 834 debuted on Sept. 11, 2023. Brandy Vega, founder of Good Deed Revolution and the Promise2Live campaign, joined Kevin and host Marc Mawhinney on the episode.

In the interview, the guests discuss the global mental health crisis and why they urge everyone to “promise to stop the stigma, start conversations, and save lives.”

šŸŽ™ļø Listen to the full interview on the Natural Born Coaches website

šŸŽ„ Watch the conversation on YouTube

 

Natural Born Coaches: About the Podcast

Marc Mawhinney founded the podcast in 2014 as a way to help coaches grow their businesses. Now featuring more than 830 episodes, the weekly podcast continues to provide coaches with actionable strategies.

In May 2023, USANA partnered with Good Deed Revolution to help stop the stigma of talking about suicide and mental health. If you or someone you know is struggling with thoughts of suicide, call 988 to connect with the 988 Suicide and Crisis Lifeline. Resources are also available online.