It’s been several months since I’ve posted about What I’m Reading. So I wanted to share with you one book that I’ve recently started but that I’m really enjoying. It’s The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company.
My kids know that I like to read, so they’re always trying to find something I might enjoy. My son actually gave me this book.
It’s lessons learned from Robert Iger, who spent more than a decade leading the Walt Disney Company.
I’m always excited to learn from other leaders. This book, in particular, lays out several real-life practical stories.
Iger also offers insight into certain decisions he made — some good, some bad — and the lessons he learned from each.
The Disney Experience
As you may remember, the USANA management team spent some time at The Disney Institute in 2019. We learned from their customer experience model.
Our challenge: Learn as much as we could from the Disney team. And then visit Disneyland the following day to observe their methods in action.
Finally, we regrouped as a management team and talked about how we can apply some of the Disney customer experience strategies in our own business. I believe it’s so important to learn from others, especially from others who have a proven track record in a certain area.
The Walt Disney Company definitely excels in customer experience. I’m learning even more about it as I make my way through The Ride of a Lifetime.
How About You?
What are you currently reading? Please drop a comment to let me know if there’s a book you recommend I pick up next.