• Link to Facebook
  • Link to Instagram
  • Link to LinkedIn
  • Link to X
Kevin Guest Logo WhiteKevin Guest Logo White
  • Home
  • Book
  • Event Planners
  • CEO & Chairman of the Board
  • Musician
  • Media
  • Blog
  • Awards
  • Menu Menu

Latest News

What I’m Reading: Customer Centricity

July 22, 2019/0 Comments/in Blog/by Kevin Guest

Customer Centricity: Focus on the Right Customers for Strategic Advantage, by Peter Fader

I’m back with the latest “What I’m Reading” episode. Today, the book is Customer Centricity. It’s helping me in my thinking as we drive our customer experience strategy here at USANA.

Customer CentricityOne big takeaway for me is the analysis of customer centricity vs. product centricity. At USANA, we’ve been very successful at a product-centric strategy. It’s definitely served us well.

But I believe that for us to get where we want to go, we have to evolve and center our efforts on the overall customer experience (which, obviously, includes providing our Associates with the best possible products).

We at USANA — and our thousands of independent business owners — are in an excellent position in today’s marketplace. It’s important to be able to connect one-on-one with our customers. We have built relationships and we can build upon those relationships to set us apart even further.

As we become more customer-centric in our approach and we truly connect with our customers, I believe all of us will be much more successful.

As the CEO of your own business (if you’re a USANA Associate or other entrepreneur), I invite you to think about ways in which you can be more customer-centric. To connect with new and existing customers. Determine how you can build better relationships. And most importantly, seek ways to add value.

If you’d like to keep track of “What I’m Reading” videos, please subscribe to my YouTube channel.

https://www.kevinguest.com/wp-content/uploads/2018/08/Kevin-Guest-Logo-White.svg 0 0 Kevin Guest https://www.kevinguest.com/wp-content/uploads/2018/08/Kevin-Guest-Logo-White.svg Kevin Guest2019-07-22 09:00:132019-07-08 21:14:03What I’m Reading: Customer Centricity

The Butch O’Hare Principle: You Have the Power to Change

July 15, 2019/0 Comments/in Blog/by Kevin Guest

You’ve heard me talk a lot about priorities and how to determine what matters most to you. At USANA, we prioritize our core values — Community, Excellence, Health, and Integrity. In my book, All the Right Reasons, the Butch O’Hare Principle demonstrates a commitment to doing the right thing.

No matter which road you’ve traveled in life, you’re always able to change. You have the power to be a force for good. You can work to improve not only your life but the lives of those around you.

Below is a news release that went out on July 1. It explains more about the Butch O’Hare Principle.

—————–

The Butch O'Hare Principle - Butch O'Hare - All the Right ReasonsDeclaring July the “Butch O’Hare Principle” month, USANA CEO Kevin Guest is drawing from his bestselling book, All the Right Reasons: 12 Timeless Principles for Living a Life in Harmony, to emphasize that every person has the right to change no matter their past.

“Butch O’Hare was a World War II hero who flew his fighter plane into a formation of Japanese planes over the Pacific Ocean to protect a U.S. fleet of ships,” said Guest, who leads USANA Health Sciences (NYSE: USNA) globally. “In his daring attempt to protect his fleet, he destroyed five enemy bombers in less than four minutes. He became the Navy’s first Ace of WWII and the first Naval aviator to be awarded the Congressional Medal of Honor by U.S. Pres. Franklin D. Roosevelt.”

Butch O’Hare: The Ability to Change

The backstory is equally compelling.

“Butch was the son of Easy Eddie, the gifted lawyer who kept Al Capone out of jail during the 1920s and ’30s during Prohibition in Chicago,” Guest said. “While he made millions and lived lavishly in a mansion, Easy Eddie wanted to right his wrongs and give his son a life without a tarnished name.

“With that, Eddie publicly testified against Capone, which sent the crime boss to prison and resulted in Eddie being killed 10 months after Capone’s release.”

The Butch O'Hare Principle - O'Hare AirportIn 1947, the Chicago Tribune publisher proposed that Chicago’s new airport be named for Butch O’Hare to honor his heroism during the war.

“We don’t know what Easy Eddie shared with his son during his heart-to-heart talks, but Butch developed character traits of loyalty, courage, and humor, which became pillars for future decisions to nobly face enemies to protect hundreds of lives at war.”

At USANA Health Sciences, where Guest is CEO of the billion-dollar company, he applies the Butch O’Hare principle.

“Our values, character, yearnings, aspirations, and goals define us,” Guest said. “The better we understand who we are and who we want to be, the more centered and steady our lives become. We become sure and steadfast, unmoved by swirling forces around us.”

“I urge us all to choose who you will be moving forward no matter your past,” he said. “That’s when you can best make a difference for yourself and those around you.”

All the Right Reasons: 12 Timeless Principles for Living a Life in Harmony is available on Amazon. All proceeds benefit the USANA True Health Foundation and its mission to feed hungry children. Each book purchase helps to provide 40 meals.

https://www.kevinguest.com/wp-content/uploads/2018/08/Kevin-Guest-Logo-White.svg 0 0 Kevin Guest https://www.kevinguest.com/wp-content/uploads/2018/08/Kevin-Guest-Logo-White.svg Kevin Guest2019-07-15 09:00:242019-10-18 15:31:44The Butch O’Hare Principle: You Have the Power to Change

News & Notes From Around USANA

July 8, 2019/0 Comments/in Blog/by Kevin Guest

Each month or so I like to touch on a variety of topics or events pertinent to the USANA Family. In this episode, I share a few thoughts on:

  • The USANA Management Team’s training at The Disney Institute and what we learned about customer experience.
  • Our new partnership with the Kids Eat program and how we’re helping to ensure children in 14 Utah schools are fed on weekends.
  • USANA as the Official Nutritional Partner of Spartan U.S. and how that fits squarely within our mission as a company.
  • The importance of third-party recognition and accolades.
  • What we have planned for the 2019 Global Convention — including insight into new things we’re trying this year (Aug. 14-17, 2019).
https://www.kevinguest.com/wp-content/uploads/2018/08/Kevin-Guest-Logo-White.svg 0 0 Kevin Guest https://www.kevinguest.com/wp-content/uploads/2018/08/Kevin-Guest-Logo-White.svg Kevin Guest2019-07-08 09:00:142019-10-07 10:55:11News & Notes From Around USANA
Page 73 of 81«‹7172737475›»
Search Search

Recent Posts

  • Find a Way to Serve Others, Then Act
  • Moneyball’s Secret to Reaching Goals
  • 5 Ways to Make Happiness Happen at Work and Home This August
  • Staying Gruntled at Work
  • World Cup Determination Shows the Power of Grit, Preparation, Persistence

Recent Comments

  • George Steciuk on How Underdogs Flip the Script & Win Big
  • Ronald Usher on Successful Entrepreneurs Possess These 3 Key Traits
  • Coach Sandeep Jator on Lead with Authenticity, Empathy, & Moral Clarity
  • Sandeep Jator on 3 Under-the-Radar Ways to Power Self-Improvement
  • Deanna Waters on 5 Ways to Champion Your Personal Independence

Archives

  • September 2026
  • August 2026
  • July 2026
  • June 2026
  • May 2026
  • April 2026
  • March 2026
  • February 2026
  • January 2026
  • December 2025
  • November 2025
  • October 2025
  • September 2025
  • August 2025
  • July 2025
  • June 2025
  • May 2025
  • April 2025
  • March 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018

Categories

  • Awards
  • Blog
  • Media Appearances
  • Media Placements

Affiliations

Testimonials

Pages

  • Home
  • Book
  • Event Planners
  • CEO & Chairman of the Board
  • Musician
  • Media
  • Blog
  • Awards
@Copyright - Kevin Guest | Privacy Policy | Terms & Conditions
  • Link to Facebook
  • Link to Instagram
  • Link to LinkedIn
  • Link to X
Scroll to top Scroll to top Scroll to top