3 Proven Steps for Active Listening

Listening, I believe, is one of the most underrated tools to connect with others. It’s through listening that we truly meet people where they are, and I’ve experienced its life-changing impact firsthand. I encourage exploring and celebrating the transformational power of listening. It can strengthen personal and professional relationships and foster deeper understanding.

In my book, “All the Right Reasons: 12 Timeless Principles for Living a Life in Harmony,” I recall a pivotal moment when I sought advice from motivational speaker Denis Waitley regarding my young son’s behavioral challenges. Feeling a growing frustration as a parent, I feared my response might escalate the situation.

Denis’ advice was simple yet profound: don’t punish by removing something tied to their self-esteem. Trusting this counsel, my wife and I paused, listened intently to our son, and discovered the root of the problem — a need for understanding, not correction. That moment, guided by listening, prevented a major parenting mistake and deepened the parent-son bond in ways we never expected.

Another striking example came when a friend confided in me about a strained relationship with someone in their life. Instead of offering premature solutions, I listened without judgment. By giving my friend the space to share openly, I helped them feel understood and validated. The tension they carried began to dissolve simply because someone cared enough to truly hear them. Sometimes, listening is the most powerful gift you can give.

3 Proven Steps to Improve Active Listening

To inspire others to hone their listening skills, here are three proven steps for active listening:

1. Seek First to Understand

Inspired by Stephen R. Covey’s teachings, this principle encourages focused, empathetic listening. Instead of planning your response, aim to fully grasp the other person’s thoughts and emotions.

2. Listen to Your Inner Voice

Active listening isn’t just external. Assess your own biases, assumptions, and mental distractions. When you’re mindful of your inner dialogue, you can approach listening with greater clarity.

3. Lead with Empathy

Engage not only with your ears but with your heart. By imagining yourself in the other person’s position, you can respond with compassion and create stronger, more authentic connections.

A Relationship-Strengthening Superpower

Listening is not merely a soft skill; it’s a superpower that strengthens relationships and fosters goodwill. This March, I invite everyone to reflect on how intentional listening can amplify personal and professional success. Whether in boardrooms or living rooms, listening has the potential to rebuild trust, diffuse conflict, and nurture growth.

Listening starts with a choice. It’s about showing up for others, being present, and moving beyond surface-level conversations. This month is a vital reminder of how each of us can make our world better, one conversation at a time.

I shared a version of this article in a news release on March 3, 2025. All the Right Reasons provides more inspiring examples of the power of listening. All proceeds go to feeding hungry children, and each book purchase provides 40 meals. 

USANA Health Sciences, a global leader in health and wellness products, has long recognized the importance of social wellness in building a successful business. From its founding in 1992, USANA has focused on clear and concise communication to build trust with its customers and distributors in 25 countries. For more information about USANA Health Sciences and its dedication to promoting health, wellness, and entrepreneurial success, visit USANA.com.